MarTech Outlook: Awards Ranking
MarTech Outlook proudly presents the Top 10 VPs of Customer Experience - 2026, recognizing leaders who are redefining how organizations build meaningful and lasting customer relationships in an increasingly connected world. These executives leverage data, technology, and customer insights to design seamless omnichannel experiences, strengthen engagement, and align customer expectations with business objectives. Their leadership helps organizations improve loyalty, accelerate growth, and create customer-centric strategies that deliver measurable value across the entire customer journey.
Top 10 VPs of Customer Experience - 2026
VP of Customer Experience, Lennar
Mauricio Delgado serves as Vice President of Customer Experience at Lennar, where he oversees customer care efforts within one of the largest homebuilding organizations in the United States. His career spans customer relations, retail management and homebuilding, bringing together experience in service delivery and team leadership. His work centers on helping customer-facing teams turn a complex purchase into a more understandable experience for homeowners.
Vice President, Customer Experience, Dominion Energy
Utibe Bassey serves as Vice President of Customer Experience at Dominion Energy, where she leads efforts focused on how millions of customers interact with an essential service they often notice only when something goes wrong. Her career spans utilities, insurance, healthcare technology and customer strategy roles, reflecting a consistent focus on connecting business decisions with the human experience.
Vice President of Customer Experience Management, CMI Media Group
Few marketing leaders have navigated as many industries as Ann McGlinchey. From enterprise software to retail and publishing, each role has reinforced her belief that strong marketing begins with understanding people. Today, as Vice President of Customer Experience Management at CMI Media Group, she helps clients create stronger connections with their audiences while driving measurable business outcomes.
VP of Customer Experience, Turno
Chris Rule serves as Vice President of Customer Experience at Turno, where he leads customer success and operations teams. He focuses on anticipating customer needs, scaling service delivery and strengthening customer relationships across the organization. Rule drives initiatives that improve customer engagement while supporting sustainable business growth.
