AWR Selects Coniq to Design an Exclusive Omni-Channel Loyalty Program for Luxury Customers
Martech Outlook | Friday, June 11, 2021
American Rag, Vhernier Milano, Angels, and online marketplace Maison 7 is one of the highly respected conglomerates in the Middle East, introduce a first-of-its-kind omni-channel loyalty program through Coniq, the Total Customer Engagement Company.
FREMONT, CA: Coniq has been selected to build and administer a new omnichannel loyalty program for one of the most respected Middle Eastern conglomerates, AWR, which will drive increased sales for American Rag Vhernier Milano, Angels, and Maison 7's online marketplace. AWR will leverage Coniqs Total Customer Engagement Platform to provide customers with a seamless and personalized retail experience.
“In an era where customer experience is everything, it is vital for retailers such as ours to exceed their expectations,” says AWR Lifestyle General Manager John Knight. “The future of retail is customisable and personalised experiences, which is why our partnership with Coniq is pivotal in our digital transformation.”
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Coniq's IQ Platform enables an omnichannel retail experience for shoppers by delivering highly relevant and personalized communications, content. It offers across multiple touchpoints, including in-store, mobile, email, and the web. In addition, AWR integrates Shopify's ecommerce capabilities into the platform, enabling customers to purchase online, earn rewards, and redeem them.
“We are always pleased when our reputation influences companies to choose us, and we will use our technology capabilities and industry knowledge to accelerate AWR’s digital transformation, customer experience and sales,” says Ben Chesser, CEO, Coniq.
AWR's mission with its new omnichannel engagement and loyalty program powered by Coniq is to provide customers with an unmatched shopping experience, both in-store and online. In addition, customers gains access to new and exclusive services such as gifting, concert and fashion show invitations, and more.
AWR's marketing, retail, and operations teams leverage Coniq's IQ Platform to gain a 360-degree view of customers to understand better, engage, and segment shoppers in real-time based on their personal preferences, behavior, and location.
“Our business focus is driving customers to our brands and we will continue to do this profitably by giving them a seamless shopping experience across physical and digital touchpoints,” says Liana Dalli, Head of Marketing, AWR Lifestyle. “We chose Coniq because they make omnichannel retail simple by giving us the technology and expertise to quickly develop and deliver a modern customer engagement and loyalty strategy.”
Coniq's help aids AWR to introduce an innovative program that enhances exclusivity in customers' in-store and online shopping experiences to establish ongoing loyalty and improve the retailer's market leadership in the Middle East.
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