OCTOBER 2023MARTECHOUTLOOK.COM5FEATURED COMPANYRevamping the Customer Experience SectorNathan Borg,Head of Digital and Customer Experience, Kennards Hire22The Rise of 'Phygital' Marketing: A Game-Changer for Events in the PhilippinesAlan Ray Alavarta,Digital Marketing Manager,RGC Group (Uratex Philippines) 24How culture and operations drive Customer ExperienceBradly J. Sax,Customer Strategy & Experience,Vice President,Lendlease20Razer's Journey to Phenomenal Customer ServiceGrace Tang,Global Customer Advocacy,Razer18Customer Lifecycle and Automation: An Omnichannel ApproachNestor Valverde,Group CRM & Loyalty Manager,Spotlight Retail Group26Meiro16Pavel Bulowski, Co-Founder, Head of ProductSOLUTIONS PROVIDERS IN SINGAPORE - 2023TOP 5CUSTOMEREXPERIENCE MANAGEMENTBuilding A Texas-Sized Call Center Model For Our CustomersElena Ford,Chief Dealer Engagement Officer, Ford Motor Company29Augmenting Customer Experience Using Digital Marketing ToolsDylan Keath,Executive, Marketing Enablement and Transformation,NAB28
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