8March 2021Digital Transformation in Times of CrisisBy Mike Kirby, Chief Information Officer, TeleverdeIN MY OPINIONMike Kirby is the CIO for Televerde, an integrated sales and marketing technology organization based in Phoenix, Arizona. Seven of Televerde's 10 engagement centers are staffed by incarcerated women, representing 70 percent of the company's 600+ global workforce. There have been many business lessons to come from the global pandemic. Perhaps most important is that the customer doesn't wait for any business to catch up. This stark realization hit many organizations hard and some will not recover from the disruption caused by COVID19. The lesson then is this: businesses must accelerate their digital transformation efforts and ensure it is really made a priority within their organizations.The good news is companies seem to get it--finally! Gone are the days of just talking about digital transformation. Leaders are serious. According to Gartner, 69 percent of
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